If you need help, the V-Base Support Team can be contacted by telephone between 10am and 5pm, Monday to Friday, on 0845 4500 220 (local call rate), or you contact us.

Wherever possible, please try to call the helpline while you are at the computer where V-Base is used - a member of the V-Base Support Team will usually need to ask you questions about messages on the screen, or explain how to use the features. 

If you are having technical problems, rather than needing help with how to use a feature, please gather as much information as possible about the problem and be as precise as possible when describing it. 

If V-Base creates an error log, please send it to us and add as much information about the problem as possible - i.e. what you were doing at the time and if you can recreate the error.

The V-Base Support Team maintains a database of all errors and problems reported by V-Base users. Calls are marked as open or unresolved until the team is satisfied that the problem is fixed, or until the V-Base user informs us that the problem has been fixed.

Support documents

In addition to the User Guide provided to all V-Base users, we have produced a range of support documents:

• Guide to working with V-Base on a laptop (70Kb) - Best practice for working with V-Base on a laptop
• Import Volunteer - blank import list (18Kb) - Solution to a common problem
• Networking V-Base (89Kb) - A guide to setting up V-Base on more than one computer
• V-Base Newsletter (17Kb) - Read the last issue of our newsletter sent to V-Base users